Sending Email with Outlook 2003

If you are having problems sending email you may need to update your outgoing email settings by following the steps below:

This guide is based on the hosting and email service provided by First City Telecom but if can apply to other services.

1. Open Outlook.
2. From the Tools menu, select Email Accounts. The Email Accounts box appears.
3. Verify that the circle-box View or change existing email accounts is selected and click Next.
4. Your email account list will appear.
5. Click on your First City Hosting email account, usually labeled mail.example.com (where example.com is your domain name without the 'www.' at the start), and click the Change button on the right. The Internet Email Settings appear.
6. Under the Server Information section, in the box marked Outgoing mail server (SMTP) enter smtp.firstcityhosting.com (or mail.example.com (where example.com is your domain name without the 'www.' at the start).
7. Click the button More Settings... in the lower right-hand corner. The Internet Email Settings box appears.
8. Click the Outgoing Server tab.
9. Click the circle-box My outgoing server (SMTP) requires authentication, and verify that the circle-box Use same settings as my incoming mail server is selected.
10. Click OK to close the Internet Email Settings box.
11. IMPORTANT: Do NOT use the "Test Account Setting..." button to test the settings. This will fail.
12. Click the Finish button to close the Email Accounts box. SMTP authentication has now been enabled.
13. To test the account, you may send an email to your email address.